Working Hours Monday - Friday 08:00-16:00
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Tenant Services

References

Once you have viewed a property and have decided to proceed we will send you a link via email so that you can complete an online reference application form. You will also be required to provide two forms of ID and a copy of your visa (if applicable).

Guarantor

Under certain circumstances, we may ask you to provide a guarantor. We would also need there contact details and ID so that we can send them their own application form and complete the checks.

Tenancy Agreement

Before any tenancy begins, we will ask you to sign a tenancy agreement outlining the obligations of both landlord and tenant. Most tenancies are for a minimum period of six or twelve months. This document is signed on the day you move in as one of our staff will bring it with them together with your keys.

Deposits

Your deposit will be held safely in a tenancy deposit scheme until you vacate the property, the scheme we use is DPS www.depositprotection.com

Rent Payments

Your first months rent must be paid before you move in. All future payments must be made in advance to us by standing order. We will provide you with our bank details before you move in. For let only properties will collect the first month’s rent and this will then be passed over to the landlord. All future rent payments must be paid to the landlord directly. The landlord’s bank details will be provided to you on the day of move in.

Inventory

An inventory of the property contents, furniture, fittings and effects will be prepared prior to you moving in. This will be checked and agreed with you at the commencement of your tenancy.

Inspections

For managed properties we carry out inspections, the purpose of these visits is to ensure that the property is being maintained in a satisfactory condition and to pick up on any problems that you might not have noticed. You will always be contacted prior to us entering your property. If we do not feel that your property is being maintained in a satisfactory condition, we will give you the opportunity to rectify any problems before re-inspecting at a later date. For let-only properties, the landlord may or may not choose to inspect the property throughout your tenancy. If they do, then they should give you at least 24hrs notice.

Obligations

The responsibility for the property rests with the tenant during the period of tenancy. It is important that the property is always fully secured and that necessary steps are taken during the winter months to prevent freezing of the water and heating system and that the property is adequately ventilated. In Leasehold properties the tenant will be also be bound by the rules and regulations affecting all residents within the block.

Please note that we will check the smoke alarms at the start of your tenancy but it is your responsibility to check the smoke alarms and to change the batteries when required thereafter.

Bills

Unless otherwise stated before you move in, it is the tenant’s responsibility to pay the council tax directly to the Local Authority. In the case of students who may be exempt from payment of council tax, it is their responsibility to inform the Local Authority. It is also the tenant’s responsibility to pay the water, gas and electric bills as required. We will take meter readings for these services when you move in, and will write to the relevant utility companies informing them of the start of your tenancy and the associated meter readings.

Notice

After any fixed term of tenancy if you wish to end your tenancy you are required to give a minimum of one month’s written notice. If you live in a property managed by us, this notice is given to us via post or email but if you live in a property that is managed by the landlord you should give your notice to the landlord directly.

TENANT REFERENCE FEE

£ 150 inc VAT
per applicant

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